About Global ITSM
Our Expertise
With over 16 years of experience in IT Service Management (ITSM) and business consulting, we help organisations streamline operations, modernise service delivery, and adopt emerging technologies such as AI to stay competitive in a rapidly evolving landscape.
Our growing team of experts combine deep ITSM knowledge with hands-on experience in AI integration, automation, and digital transformation. Whether you're a global enterprise or a scaling business, we provide strategic insight and practical solutions that align your technology, people, and processes for measurable success.
Why Global ITSM? Why work with us?
Digital transformation is no longer optional, it's being driven by rapidly changing customer expectations and disruptive technologies like AI.
ITSM sits at the heart of this evolution, empowering organisations to deliver smarter, faster, and more responsive services.
At Global ITSM, we don’t just follow trends we help set them. Our clients rely on us for global, end-to-end ITSM solutions that integrate AI and automation to reduce costs, boost performance, and enhance user experience. With deep industry knowledge and a track record of innovation, we’re the trusted partner that delivers relevant, high-impact outcomes anywhere in the world.
Our Approach and Ethos
At Global ITSM, we take a tailored, client-first approach to every engagement. We collaborate closely with you to deeply understand your unique challenges, goals, and operational context then design tactical, results-driven solutions aligned to your specific ITSM environment and transformation strategy.
Customer Experience is at the core of everything we do. From aligning services with business outcomes to embedding AI and automation for smarter workflows, we focus on driving the right behaviours and ensuring Service Excellence is built into every decision, process, and deliverable.
Above all, Customer Satisfaction is our most critical KPI—and the benchmark by which we measure our success.
Our Global Team
Our team is made up of highly experienced consultants with diverse backgrounds across IT Service Management, AI integration, enterprise architecture, and business transformation. This breadth of expertise allows us to bring a multi-dimensional perspective to every project ensuring innovative, practical, and high-impact results.
Each consultant is hand-picked based on their subject matter expertise and aligned to your specific needs. Whether you're implementing AI-driven automation, optimizing service operations, or aligning IT with strategic business goals, our people are purposefully selected to deliver the best outcomes for your organisation.
I've worked with Paul recently - he has been a pleasure to work with, highly professional and responsive. I look forward to continuing to work with him and his team in the future.
Adam Hutchings, Tech Recruiter